DataScope failed to source mid ticks for RTYU26

HL997

Hello,

I am using Terms and Conditions and Tick History Time and Sales templates to retrieve the data but it says no data available. It has been historically running fine until 17th July which was failed. The time range is 17th July and 20th July 2026. content_fields=["Quote - Mid Price", "Quote - Exchange Time"], start_time='08:30:00',end_time='17:10:00',time_zone='US/Eastern',

request_body = {    "ExtractionRequest": {        "@odata.type": "#DataScope.Select.Api.Extractions.ExtractionRequests.TickHistoryTimeAndSalesExtractionRequest",        "ContentFieldNames": content_fields,        "IdentifierList": {            "@odata.type": "#DataScope.Select.Api.Extractions.ExtractionRequests.InstrumentIdentifierList",            "InstrumentIdentifiers": instrument_identifiers,            "UseUserPreferencesForValidationOptions": "false",            "ValidationOptions": {"AllowHistoricalInstruments": "true"}        },        "Condition": {            "DateRangeTimeZone": "UTC",            "MessageTimeStampIn": "GmtUtc", # LocalExchangeTime  GmtUtc            "ReportDateRangeType": "Range",            "TimeRangeMode": time_range_mode,            "QueryStartDate": start_datetime.tz_convert('UTC').strftime(app.LDP_TIME_FMT_UTC),            "QueryEndDate": end_datetime.tz_convert('UTC').strftime(app.LDP_TIME_FMT_UTC),            "DisplaySourceRIC": "true"        }    }}

Jirapongse

@HL997

Thank you for reaching out to us.

Sorry, but I do not have permission to access this RIC, so I am unable to verify the content.

Please contact the Tick History Support team directly through LSEG Support for assistance with verifying the data. When reaching out to the support team, please include the Notes section from the response so they can investigate and determine the root cause of the issue.