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how Client expand a Chain RIC and then use only interested RICs in their Websocket Payload
Hi Team, Appreciate to help with explain how client can define their RICs after expanding the Chain RIC? Is this possible? appreciate to help with which all API scripts need to be used. Example Chain RIC <0#DEBM:>
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MBP and MBO domains in RTO
Hi, my client (BofA) is using RTO (machine id: GE-JCK2D3OLJIFE) and currently is able to extract pricing data (MMT_MARKET_PRICE ) for e.g. RIC </MTL.L> but once changing domain_type to MMT_MARKET_BY_PRICE or MMT_MARKET_BY_ORDER then he gets a status message with state set to: "Closed / Suspect / Not found / '**F2: Not In…
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RTO service discovery TLS certificate mismatch when using api.refinitiv.com – inconsistent behavior
Hello, We are encountering the below exception when trying to connect to the RTO endpoint for service discovery: Failed to query RDP service discovery for Refinitiv Rto. Error text: failed to submit authorization request, exception = Certificate for <api.refinitiv.com> doesn't match any of the subject alternative names:…
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[RTO] *F9: Server has gone down. Will recall when a server becomes available.
Dear Support Team, We observed that for approximately one minute starting around 14:12:55 UTC on March 28, 2026, the following error response was returned during MarketPrice streaming: F9: Server has gone down. Will recall when a server becomes available. The service has since recovered and is currently operating without…
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EMA API
Hi, Client's vendor is using RTO for their development for client software. Once tested, they will pass the coding for client to deploy on the EED with RTDS environment. Understand RTO will need to have authentication and token where RTDS just required DACS ID. Is there a big change for the coding to deploy on EED with…
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RTO error messages
Hi, Do we have a list of error messages returning from RTO and its explanation…example like F2:Not in Cache
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EMA login failed
Hi Team, raising this case on behalf of a client. Client is using RTO (EMA JAVA SDK). The client's production environment cannot log in and shows the following error message: login failed (timed out after waiting 45000 milliseconds) for http://ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net:443). The client has…
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Need to get more details on how to use Electron end points
We would like connect to below end points from our on-prem server(window system) . We would like to use any one of the below approach us-east-1-aws-1-med.ppe.int.optimized-pricing-api.refinitiv.com Service ID: GE-Hxxxxx RTSDK(by using C#) Websocket The question is 1) if we decided to use RTSDK CSharp or Websoket then we…
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I have implemented the Service Discovery feature as mentioned in the example Cons450 example but sti
Inquiry Service discovery is only to select service dynamically at runtime (MS startup only) but it is not supporting services resiliency after that, so if the service "us-east-1" is selected at the MS startup then it went down, it will not change automatically to any other service. Service Discovery Implementation I…
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Clarification on Solicited vs Regular Snapshot Expected by POP on Initial Request
When a client requests an item for the first time and the POP subsequently requests that item from the provider, can you confirm what the POP expects in the provider’s response? Specifically, does the initial response from the provider need to be marked as a solicited snapshot, or can it be sent as a regular (unsolicited)…
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Service does not provide a matching QoS
Hi, I had a reported issue from one of our application Dev team, where some price was in a "stuck" state. This appears to be the result of migrating from BON to RTO. We noticed that the QoS from BON has a QoS of Real:Tick, but when switching to RTO, the QoS is now Real:JustTime. We restarted the ADS, but believe the…
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lseg-data (RTO) 2.1.1: "Session is not opened" on Azure Linux Web Apps
We’re seeing the following error from lseg-data 2.1.1 (Python 3.11) when calling ld.get_data(...): First observed: 16 Jan 2026 (UTC). We’re confident this flow worked prior to the week commencing 5 Jan 2026. Error ValueError: Session is not opened. Can't send any request File…
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RTO connection settings via Real-Time SDK ETA API
We have developed an interface to RTO using the Real-Time SDK ETA API to replace Legacy Protocol Converter. When connecting to RTO what are the recommended connection settings for: rsslConnectOptions.pingTimeout rsslConnectOptions.guaranteedOutputBuffers rsslConnectOptions.numInputBuffers rsslConnectOptions.sysSendBufSize…
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High RAM usage on EMA
We are implementing enhancements to enable real-time market data streaming using EMA. Our application has been developed as a .NET 8 Worker Service. During normal data flow periods (weekdays), the service operates without any issues. However, when the weekend arrives and data flow decreases, we observe that the RAM usage…
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RTO to RTO: API migration - RT SDK
Client Query: 您好，我这边生产环境目前有个问题，就是访问api.refinitiv.com进行权限认证时，网络不稳定，经常断开，因为直连了美国的地址。而获取数据流，使用的是ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net这个地址（亚太地区的服务器）…
