SSL: Certificate Verify Failed error

Please help!!!

I was trying to create a platform session for data retrieval from LSEG using the APP KEY, RDP LOGIN and RDP password. But I get this error

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Jirapongse

@HITMAN_G

Thank you for reaching out to us.

The error message indicates the security or network settings (proxy) may block the connection to api.refinitiv.com.

The client needs to contact their IT support team to allow this connection.

HITMAN_G

@Jirapongse Thanks for this…I have a couple of follow-up Qs from the client's IT if you could also answer please:

Is it possible to authenticate this user by the mTLS authentication protocol, rather than the OAuth2.0 which is being used by the API currently?
Is there a health monitoring status checker for the API instead of pinging the API for the status?

Thank You!

Jirapongse

@HITMAN_G

As far as I know, it doesn't support mTLS and we don't have an endpoint for a health monitoring status checker.

This could be an enhancement question. Please contact the product team directly for this enhancement.

HITMAN_G

Hi @Jirapongse thank you for this.

Regarding the potential enhancement you mention, is there an email address for the product team you mention or a contact(s) I can reach out to please….

Jirapongse

@HITMAN_G

Please use this feedback form. The product could be the Delivery Platform.

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