Would you be able to reset my daily workspace download limit for codebook?

Johndrib_Suganob1984

Client said "there is a blank box when I try to retrive data out of codebook. there is no error message per se. you can see there is an empty dataframe when I try to run this script

import refinitiv.data as rd
from refinitiv.data.content import news
from IPython.display import HTML
import pandas as pd
import numpy as np
from datetime import datetime,timedelta
import time
import warnings


warnings.filterwarnings("ignore")
rd.open_session()
dNow = datetime.now().date()
maxenddate = dNow - timedelta(days=7) #upto months=15
compNews = pd.DataFrame()
riclist = ['VOD.L','HD','MSFT.O'] # can also use Peers, Customers, Suppliers, Monitor, Portfolio to build universe

for ric in riclist:
  try:
    cHeadlines = rd.news.get_headlines("R:" + ric + " AND Language:LEN AND Source:RTRS", start= str(dNow),
    end = str(maxenddate), count = 10)
    cHeadlines['cRIC'] = ric
    if len(compNews):
      compNews = pd.concat([compNews,cHeadlines])
    else:
      compNews = cHeadlines
  except Exception:
    pass

compNews

Screenshot 2026-01-05 134711.png

Jirapongse

@Johndrib_Suganob1984

Thank you for reaching out to us.

The forum moderators cannot reset a client’s usage limit. Please contact the product support team directly for assistance.

If a client requests a large volume of data, they may exceed the API limitations outlined in the Usage and Limits Guideline.

I ran the provided code and could retrieve data properly.