why my immediate schedule request to extract tick data is being cancelled again and again?

Fari

I am trying to extract tick data on Refinitiv DataScope and its being cancelled again again after showing queued. these are the notes its giving:

Extraction Services Version 19.1.1.49259 (329bc4e78f6b), Built Jan 13 2026 07:52:31User ID: 9022848Extraction ID: 2000001099222973Correlation ID: CiD/9022848/0x09b8f71d068bb550/GUI-I/EXT.2000001099222973Schedule: 02.03.2026 10.52.43 (ID = 0x09b8f71d068bb550)Input List (1 items): XOM (ID = 0x091499b8c88a4424) Created: 09/10/2024 19:40:39 Last Modified: 09/10/2024 19:40:46Report Template (6 fields): Retail (ID = 0x08e15cbd1b09bff9) Created: 04/03/2024 23:23:16 Last Modified: 02/02/2026 22:54:22Schedule dispatched via message queue (0x09b8f71d069bb550), Data source identifier (CE9BA05954C344FFA5546242D9FC8329)Schedule Time: 02/03/2026 10:53:14Processing started at 02/03/2026 10:53:16Processing cancelled at 02/03/2026 10:53:48Extraction finished at 02/02/2026 23:53:48 UTC, with servers: tmc28nu8xn02Instrument <RIC,XOM> expanded to 1 RIC: XOM.Total instruments after instrument expansion = 1Range Query from 2021-12-01T09:30:00.000 to 2021-12-31T16:00:00.000 (Exchange Local Time)Job cancelled

Jirapongse

@Fari

Thank you for reaching out to us.

This forum is dedicated to software developers using LSEG APIs. To verify this issue, please contact the Datascope Select support team directly via LSEG Support.

Please share this notes in the submitted query. Then, the support team can verify this issue on the server side.