Why am I getting LDError: token expired Requested universes?

dianne.palmario

Hello Team, please help on client's issue below. Thank you.

===
I get the same error, however it works in codebook in workspace. Im using the app key in the other local environment

LDError: token expired Requested universes: ['CACMB5YT=RR']. Requested fields: ['TR.BH.ISIN', 'TR.BH.EFFDATE', 'TR.BH.ENDDATE']
===

Here is the script:

import lseg.data as ld
ld.open_session()

df = ld.get_data(
    universe = ['CACMB5YT=RR'],
    fields = ['TR.BH.ISIN','TR.BH.EffDate','TR.BH.EndDate'],
    parameters = {
        'SDate': '2000-01-02',
        'EDate': '2023-11-14',
        'Frq': 'D'
    }
)

display(df)

Jirapongse

@dianne.palmario

Thank you for reaching out to us.

According to the error (LDError: token expired), it may relate to the authorization step. Restarting an application may solve this issue.

If the client still encounters this issue, the client can enable the debug log in the library by running the following code before opening a session.

config = ld.get_config()
config.set_param("logs.transports.file.enabled", True)
config.set_param("logs.transports.file.name", "lseg-data-lib.log")
config.set_param("logs.level", "debug")

ld.open_session()

With this code, the lseg-data-lib.log file will be created. Please share this log file when the problem occurs.