Tradesignal App and Workspace API error

MAS

A user has ongoing API issues when connecting to Tradesignal .. Could you please confirm who manages our API support

For your reference, here is the error message received on Tuesday:

2026-03-24 08:01:57.165 [27096] - MESSAGE - Sending server message (type 2): RequestBarHistory failed for /HAL (DATE, TRDPRC_1, OPEN_PRC, HIGH_1, LOW_1, ACVOL_UNS) 'Failed to get HistoricalPricing.GetSummariesAsync for '/HAL'.'

2026-03-24 08:03:57.043 [9608] - MESSAGE - Adapter Log: Requesting session data for '.WORLD'.

2026-03-24 08:03:57.055 [24672] - MESSAGE - Adapter Log: Requesting session data failed for '.WORLD': { 

"HTTPStatusCode": 429, 

"HTTPReason": "Too Many Requests", 

"Contents": "Too many requests, please try again later."

}

According to customers IT, their activity is well below any set thresholds , so we're unsure what's triggering the rate limit.

Jirapongse

@MAS

Thank you for reaching out to us.

According to the error, I assume that the client is using historical pricing API. The error indicates that the user may exceed the rate limit in the API. For example:

The user rate limit is the maximum number of concurrent requests per users. This rate limit is per API operation. If the number of concurrent requests exceeds the limit, HTTP error 429 Too Many Requests will be returned.

Please confirm which endpoint the client is using when it receives the HTTP 429 Too Many Requests error.