client using OpenDACS SDK, this API connects to DACS Sink Daemon (dacs.snkd). Port 8211 is already whitelisted, but unable to connect. They're getting this error message.
@Cristille
Thank you for reaching out to us.
The error indicates that the SDK is still unable to connect to the DACS Sink Daemon. The client can also refer to the following discussions:
Moreover, the client must verify that the DACS Sink Daemon is running properly by reviewing its log file.
However, if the client is still unable to connect to the DACS Sink Daemon, please contact the API support team directly via Contact Premium Support to investigate this issue.
Hello @Cristille
I see the connection IP Address and Port from the attached image as "146.242.137.2:443".
If the 146.242.137.2 is DACS Sink Daemon machine IP address, the command is trying to connect to that machine via port 443, not 8211.
Can you ask the client to try with "146.242.137.2:8211" instead?
