I am having the error: LDError: The access denied. Requested universes: ['/AZN.L', '/NXT.L', '/RIO.L

Marc_Belen24

Client is using the code:

import lseg.data as ld
ld.open_session()
tickers = ['AZN.L', 'NXT.L', 'RIO.L', 'ULVR.L', 'BATS.L',           'SVT.L', 'EXPN.L', 'WTB.L', 'BNZL.L', 'GSK.L',           'PSN.L', 'BRBY.L', 'GLEN.L', 'RTO.L', 'BARC.L',           'MKS.L', 'SBRY.L', 'KGF.L', 'VOD.L', 'LLOY.L']
df_mktcap = ld.get_data(    universe=tickers,    fields=['TR.CompanyName', 'TR.CompanyMarketCap'])
print(df_mktcap.sort_values('Company Market Cap', ascending=False).to_string())
ld.close_session()

The code ran yesterday but has an issue today.

Checked and his USER-ID only has access to delayed RICs

We used /AZN.L, /NXT.L in the ticker section in the code but it still has the same issue. Can we confirm why is there an error?

Jirapongse

@Marc_Belen24

Thank you for reaching out to us.

If the issue happens intermittently, the problem should be from the backend service. Please contact the product support team directly via LSEG Support to verify the problem in the backend service.

For the application's side, users can implement a retry logic. For example:

import time

tickers = ['AZN.L', 'NXT.L', 'RIO.L', 'ULVR.L', 'BATS.L',           
           'SVT.L', 'EXPN.L', 'WTB.L', 'BNZL.L', 'GSK.L',           
           'PSN.L', 'BRBY.L', 'GLEN.L', 'RTO.L', 'BARC.L',           
           'MKS.L', 'SBRY.L', 'KGF.L', 'VOD.L', 'LLOY.L']
df_mktcap = None
max_retries = 3
for attempt in range(max_retries):
    try:        
        df_mktcap = ld.get_data(    universe=tickers,    fields=['TR.CompanyName', 'TR.CompanyMarketCap'])
        break
    except Exception as e:
        print(f"Attempt {attempt + 1} failed : {e}")
        time.sleep(1)  # pause after failed call as well
        if attempt == max_retries - 1:
            print(f"Error retrieving data after {max_retries} attempts")
            df_mktcap = None
if df_mktcap is not None:
    print(df_mktcap.sort_values('Company Market Cap', ascending=False).to_string())