Has a new timeout been introduced for the Refinitiv Data Library for .NET

AndrewDalCin

Hello,

In the past 3 weeks I've seen several AlphaDesk users reach out due to their Workspace DAPI feed connection with AlphaDesk going stale — the feed itself appears to be connected from the AlphaDesk software's perspective, yet price updates stop flowing in.

The AlphaDesk application uses the Refinitiv Data Library for .NET to connect to Workspace's DAPI feed via the proxy server.

This is fixed by restarting Workspace and AlphaDesk, which fix the feed connection and re-establish connectivity. I've started hearing this as a concern from clients near the end of June, and it's come from a handful of our client-base over the last few weeks, leading me to believe there must be an application level change that is driving this behaviour?

nick.zincone

Hi @AndrewDalCin

As far as the LSEG Data Library for .Net, there hasn't been any specific changes related to the price update mechanism. However, your issues may be more related to Workspace, as opposed to the library. You can find Workspace release notes that may point to something in the last few months - depending on what versions the clients have installed.

At this time, I would suggest you provide a snippet of log messages within the application, specifically the LSEG Data Library for .Net logs and if can get some clients to enable logging within Workspace - you can refer to this section that discusses turning on logs - that would be a good start. We can then get some Workspace people to review.

Also, can you provide some version information for the affected clients - within the "About LSEG Workspace", you should be able to gather this information: