ERROR - Remote server did not reply in a timely fashion

dcoco

ERROR pyeikon:json_requests.py:_raise_for_status()- Error code 500 | Server Error: {"code":500,"message":"Remote server did not reply in a timely fashion. Got no response after 60000 ms"}

I've been getting these in the past 2 days. I cannot retrieve any data using python eikon API.

How can I fix it?

Jirapongse

@dcoco

Thank you for reaching out to us.

According to this discussion, the issue may be related to a backend service rather than the library or your code.

To verify whether the issue is related to the backend service, please contact the helpdesk team via LSEG Support. Additionally, you can follow the guidance in the Eikon Data API and Refinitiv Data Library - Troubleshooting article to retrieve the Data API Proxy log files for further investigation.

Please include the URL of this discussion in your raised question to prevent it from being redirected back to this Q&A forum.

Furthermore, since the Eikon Data API is an older library, we recommend migrating your application to the LSEG Data Library for Python, which is the current strategic Python library. For more details about the evolution of the Python libraries and migration paths, please see the Essential Guide to the Data Libraries - Generations of Python library (EDAPI, RDP, RD, LD) article.