Error in Python API

Question

Hi team,

The client is getting the below error:

Response 500 on handshake url http://localhost:9000/api/handshake : {"code":500,"message":"Error: Could not establish connection to data-api-proxy-csm","stack":"Error: Error: Could not establish connection to data-api-proxy-csm
 at C:\Usersaman\AppData\Local\Refinitiv\Refinitiv Workspaceesources\app.asar
ode_modules\eikon-api-proxy-core\scripting-proxy-core\services\csm-application-key-validator.js:23:23
 at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"}

Error on handshake url http://localhost:9000/api/handshake : DesktopSessionError()

<lseg.data.session.Definition object at 0x1ca21749840 {name='workspace'}>

Could you please check why he is receiving this error?

As per client: He is trying to use a python api and did install pip lseg-data and use ld.open_session()

Jirapongse · Answer

@Joana_Balladolid

This issue could be in the Workspace backend service. Please contact the support team to verify this.

Joana_Balladolid · Answer

Thank you @Jirapongse Does the issue appear to be technical in nature?

Jirapongse · Answer

@Joana_Balladolid

Thank you for reaching out to us.

According to the error "Could not establish connection to data-api-proxy-csm", it could be the problem in the Workspace backend service, not in the library.

Please contact the Workspace support team and escalate this issue to the DATA API Proxy team to investigate this issue. You can also refer to this Eikon Data API and Refinitiv Data Library - Troubleshooting article.

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