On behalf of Client
@Khushboo
Thank you for reaching out to us.
Please confirm the product that the client is using. If this is a Workspace user, please refer to these articles:
For more information, please contact the client's account team or sales team directly. This forum is intended to address technical and general API usage questions, while account-related and entitlement-related inquiries are best handled by the appropriate account or sales representatives.
Additionally, I have removed the client's email address from the post. As this forum is public, please do not share any client private information without the client's explicit consent.