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Incident inquiry: spike in delivered news volume + exceptions from Refinitiv Data Delivery (StartPollingAsync) + application restart. Problem description (what we observed) Around 2026-02-09 23:00–23:30 CET (2026-02-09 22:00–22:30 UTC) we observed an unusual and very large spike in the number of delivered/published news…
Hello, I was exploring the Alerts and Notif APIs on the API playground and I can't seem to find an endpoint where I can find data notifications related to a specific product/productID (i.e Real-Time Managed Distribution Service). Is there an endpoint for that? Also, I seem to not have permission to play around with the…
Hi Team, we received the following error earlier today from your end while trying to request the data using below url. ERROR: Unexpected HTTP code returned from TRTH: 503 Time: 2025-09-13 03:01:36,925 GMT url: https://selectapi.datascope.refinitiv.com/RestApi/v1/Authentication/RequestToken Could you please check and let us…
Currently we are creating cases from API level and no email alerts send from the system for any matches cases. We use manual filtering method to identify the match cases from case manager screen, but we suggest is to have email alerts so we can immediately attend to the case.
Hello, Everyday at 08:45 GMT, we receive four notifications, that data is not loaded. The all four notifications attached. As we see the all instruments are Term SOFR rates. Actually this rates are normally integrating, but a couple of hours later. How can we change this load checking alarm time?
Hello Team, The client is using the syntax in News Monitor: AA AND Language:LEN AND 'NIO' why does this code above returns results in News Monitor but does not return any result in API. Here's the script used: start_dt = 2022-04-09 09:46:52.043681 # datetime object end_dt = 2022-04-11 09:46:52.043681 # datetime objec query…
We are trying to map the service alerts "https://insightalerting.refinitiv.com/a/alerts/servicealerts" to dacs usage. What's the best way to do this?
Hi, a client is inquiring about the best way to receive alerts and retrieve updates on cases set to OGS. i.e Alerts via the UI and retrieve updates via SEQ.9? Any advice please? Many thanks Vanessa
How do I get in contract specification for future contract number
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