Dear Support Team, We observed that for approximately one minute starting around 14:12:55 UTC on March 28, 2026, the following error response was returned during MarketPrice streaming: F9: Server has gone down. Will recall when a server becomes available. The service has since recovered and is currently operating without…
I have created an account on LSEG, but I have not yet received the machine account details via email as mentioned .Additionally, I have downloaded the EMA Java as per the documentation. However, to receive the feed, it requires the following details: Ema host Ema username Ema service Where from i get these details ?
Hello! I would like to filter the FIDs included in messages. From what I understand, dynamic views let you specify which FIDs you want in your request so you only receive those specific fields—please let me know if I’m mistaken. I also came across the concept of server-side filtering. Could you explain what that entails?…
@Jirapongse I am sending subscription requests. My understanding is that if the interval between requests is less than pingTimeout/3, we don't need to send a separate rsslPing heartbeat. So, is it correct that we only need to send a heartbeat if there is a period where no requests are sent and that period exceeds…
For every other market I use either the old fields PRC_QL_CD, PRC_QL2 and try to figure out what indicates the change of the market session from opening autcion to continuous trading, etc. Also for the more user friendly exchanges I use the enumeraed INST_PHASE field. My problem with the Nasdaq basic, is that none of them…
Hello. I have a question: Some Market Price Update messages have ASK (FID 25) but no ASKSIZE (FID 31). Some other Market Price Update messages have ASKSIZE (FID 31) but no ASK (FID 25). If ASK is present but ASKSIZE is missing, does it mean that the last ASKSIZE is still valid and should be used? Thanks.
Hi, I had a reported issue from one of our application Dev team, where some price was in a "stuck" state. This appears to be the result of migrating from BON to RTO. We noticed that the QoS from BON has a QoS of Real:Tick, but when switching to RTO, the QoS is now Real:JustTime. We restarted the ADS, but believe the…
I want to stream tick-by-tick data from an Elektron server. I used example code and built an application. My application sends a request as follows. rsslClearRequestMsg(&reqMsg); reqMsg.msgBase.msgClass = RSSL_MC_REQUEST; reqMsg.msgBase.streamId = next_stream_id_++; reqMsg.msgBase.domainType = RSSL_DMT_MARKET_PRICE;…
I want to send a symbol request to the Elektron ETA service. From an example at https://github.com/Refinitiv/Real-Time-SDK/blob/master/Cpp-C/Eta/Applications/Examples/Consumer/rsslSymbolListHandler.c, my code looks like below RsslRet encodeSymbolListRequest(RsslChannel* chnl, RsslBuffer* msgBuf, RsslInt32 streamId) {…
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