I am getting the following error when executing any query in SDC Platinum, even with minimal filters and minimal output fields:
{
"errorMessage": "SCREEN(relativedate(TR.MnAAnnDate, LRFD_10), CURN=USD) processing failed.",
"exception": [
{
"RequestContext": {
"CallerIdentity": {
"userName": "C2**F$"
}
},
"ErrorStack": [
{
"nativeCode": 0,
"ErrMessage": {
"lang": "en-US",
"Value": "[Handler_BackEndFailure] Remote call to service VectorWise failed"
},
"Module": {
"name": "Reuters.Snapshot.Plugins.VectorWise.VectorWiseRequester, vectorwise_h, Version=1.80.0.19658, Culture=neutral, PublicKeyToken=null ()",
"line": 0
},
"source": "Reuters.Snapshot.Plugins.VectorWise.VectorWiseRequester.GetScreenerData"
},
{
"nativeCode": 0,
"ErrMessage": {
"lang": "en-US",
"Value": "[A]Ingres.Client.IngresConnection cannot be cast to [B]Ingres.Client.IngresConnection. Type A originates from 'Actian.Client, Version=3.0.1.0, Culture=neutral, PublicKeyToken=e0671123af3ed96e' in the context 'Default' at location 'C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\snapshot\c1d633d8\93b5088a\assembly\dl3\b6bbf7d8\00343497_8551d701\Actian.Client.dll'. Type B originates from 'Ingres.Client, Version=2.1.0.0, Culture=neutral, PublicKeyToken=363043b363d069c5' in the context 'Default' at location 'C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Temporary ASP.NET Files\snapshot\c1d633d8\93b5088a\assembly\dl3\2316729c\0040cd12_554fd001\Ingres.Client.dll'."
},
"Module": {
"name": "Ingres.Client.IngresCommand, Ingres.Client, Version=2.1.0.0, Culture=neutral, PublicKeyToken=363043b363d069c5 ()",
"line": 0
},
"source": "Ingres.Client.IngresCommand.set_DbConnection"
}
],
"applicationName": "snapshot",
"computerName": "C2*EF",
"timeStamp": "2026-04-21"
}
],
"errorCode": 800,
"tokens": [
{
"value": "relativedate(TR.MnAAnnDate, LRFD_10), CURN=USD",
"length": 46,
"position": 24
}
]
}
This happens regardless of date range, filters, or output settings. Even a single-day query fails. Sometimes I manage to run the command but then it eventually fails after a long loading time. I would appreciate any advice.
