Hi may I why this error occurs

Question

recurring connectivity problems with LSEG Workspace (desktop version) on Windows. Workspace repeatedly becomes unresponsive or loses its connection while the application itself is still visibly running. During these episodes, API requests via the Data Library (.NET, DesktopSession) fail with timeouts.

Recent incidents (all times local, CEST – Germany):

1) 03 June 2026, approx. 19:00

State: { Code: "ConnectionError", Data: "Suspect", Stream: "Closed", Text: "Timeout" }

and later:

Text: "SocketConnection open timeout error occured"

Yashaswini · Answer

This is noted and we will check this further

Jirapongse · Answer

@Yashaswini

Thank you for reaching out to us.

When using a desktop session, the library establishes a connection to an active Workspace session to retrieve data. Therefore, if the Workspace becomes unresponsive, the library may be unable to connect and retrieve the required data. Please contact the Workspace support team to investigate the cause of the unresponsiveness.

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