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error_message_version.pdfDiagnostic Result.pdfDear Customer Support team, I already installed Refinitiv Workspace 1.21.410 and then when I tried to log in by using user xxx. I received the error message " The credentials provided currently do not have access to Refinitiv Workspace." I don't know exactly the root cause. Via…
Hello Team, Alexandra here from the CSM team. Client wants to extract SDC Platinum deals using Workspace API. They want at least a sample code to extract the data. Questions: How can we extract the data from SDC platinum via Codebook in Workspace? How long will it take for the data to extract and is there certain…
hi, every time i login the same error coming that "Unable to connect the server kindly contact administrator". Please provide me solution.
We are currently integrating LSEG data into Power BI and would appreciate your assistance in confirming the correct system field names required to retrieve the expected values. At present, we are only able to retrieve RIC and TR.Close. However, we require the correct field identifiers for the following data points:…
recurring connectivity problems with LSEG Workspace (desktop version) on Windows. Workspace repeatedly becomes unresponsive or loses its connection while the application itself is still visibly running. During these episodes, API requests via the Data Library (.NET, DesktopSession) fail with timeouts. Recent incidents (all…
An issue has been encountered while using the LSEG Python library to retrieve news data. Although the expected daily request limit is 10,000, the number of successful requests appears to be limited to approximately 2,000 to 3,000 per day. def refinitiv_get_news_body(row): if row['status'] == "COMPLETED": #print("body found…
import lseg.data as ld import pandas as pd ld.open_session() df_cds = ld.get_history( universe='.VIX', fields=['TR.ClosePrice'], interval='1D', start='2026-01-01', end='2050-12-31', count=5 ) pd.set_option('display.max_rows', None) display(df_cds) It gives NULL values when running in Python. How can I make this work in…
client is considering using our Exchange/Market Holiday via API, he would like to clarify. How does the API cater for scenarios where the exchange closes unexpectedly for example, typhoon and how are such unexpected closure handled.
The client wants to know if it is possible to retrieve the data being retrieved by this excel formula =@RDP.HistoricalPricing("PLN3YOIS=TTKL","BID;ASK","START:30-Apr-2026 END:30-Apr-2026 INTERVAL:P1D SOURCE:RFV",,"CH:Fd RH:Timestamp") This formula pulls the BID and ASK price of PLN3YOIS=TTKL for April 30, 2026 Moreover, if…
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