Unable to resolve the Refinitiv WS server issue.

Question

I am unable to resolve the Refinitiv WS server issue. I have mailed it previously too, but no action was taken. The error popping out says, could not connect to serve, please contact admin.

Please look into this

Jirapongse · Answer

@AtharvaPrabhune

I found that you have already raised this issue with the Helpdesk team. Please wait for their response and further guidance.

In the meantime, you can refer to this Error: "Could not connect to server" in Workspace article for additional troubleshooting information.

wasin.w V3 · Answer

Hello @AtharvaPrabhune

When did you got the error message? If it occurs when you open the Workspace Desktop application, I strongly suggest you contact the Workspace Support team directly via https://support.lseg.com/s/?formtype=ProductQuery website.

This Q&A forum is dedicated to the LSEG APIs only, not the Products usage questions. I hope you understand.

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