Hello,
I am reaching out for help with understanding the World Check functionality as a not-experienced user of this application.
My client uses World-Check Customer Risk Screener.
Recently I was notified that automatic rescreening of individual screening cases does not work.
Here is what I mean:
Once the review of the client's client is started, there is a flow (salesforce automation) responsible for triggering an invocable action "Automate Screening" (apex-tr_wc1__tr_automateScreening) with an Apex Class behind.
As I understand, this action should send a request to World Check One to review the individual based on which we should receive a response on the Screening Case record in Salesforce.
This unfortunately does not happen. After some tests, it was figured out that once "Ongoing Screening Enabled" is set to TRUE on the Screening Case, the action is successful and the update is received on the screening case record in Salesforce.
What is interesting, for Entity Type Organisation Screening Cases, Ongoing Screening is enabled in the client's org.
It would seem natural to set this checkbox to TRUE everywhere, but before doing that I would like to understand the potential impact of enabling this feature. While going through the documentation (Document Version 2.1 Date of issue: 19 February 2020) I couldn't find any extensive explanation or answer to my questions.
May I ask here for a helping hand?
Many thanks in advance!
