Websocket connection issues to ADS in distant location

ronald.carta

1. We are able to successfully pull data from the LSEG ADS from a python script using the web socket approach if the client and server are in the same regional datacenter. This solution is very reliable and performant (consistently pulling all fields for ~30k RICS in ~30 seconds) . We encounter issues when pulling data across regional data centers i.e to a US client from the ADS in the UK DR data center. This worked previously with RFA so wondering if you can offer guidance for how we might be able to tune the client or server to handle this scenario with better connection reliability.  Happy to provide further details upon request. 

Jirapongse

@ronald.carta

Thank you for reaching out to us.

This could be network issues or components' settings. However, Developer Community Forum is for how-to/general questions but your question seems to be more complex and requires investigation.

Please contact the product support team directly via LSEG Support to investigate this issue.