-
Add specific WebSocket URL query parameters via EMA
We are using EMA to connect to the HMDS endpoints. From what I see in the EMA configuration, we can only specify the host and port. However, we also need to include the UUID in the WebSocket URL as a query parameter. Do you know if this is supported? Thank you
-
When are these "Updates" of domain "Source" triggered ?
Client has upgraded and switched to Websocket API this week. We sometimes receive the following message [ { "ID": 2, "Type": "Update", "Domain": "Source", "UpdateType": "Unspecified", "DoNotConflate": true, "Key": { "Service": "BLOOMBERG", "Filter": 3 }, "Map": { "KeyType": "UInt", "Entries": [ { "Action": "Update", "Key":…
-
Access Denied Error for .TLREFK RIC via WebSocket API
We are currently attempting to retrieve pricing data for the RIC ".TLREFK" via the Refinitiv WebSocket Streaming API (Pricing endpoint). However, when we send a MarketPrice request for this instrument, the API responds with the following error message: "Access Denied: User req to PE(3157)" This appears to indicate that our…
-
A17: All servers busy. Will call when service becomes available
Hi Team, client's downstream application Murex is using Websocket connect to RTDS, and currently received error log "A17: All servers busy. Will call when service becomes available". Any advice what caused it ? thanks
-
on-prem trep server infrastructure and public web api end point usage details.
Hello LSEG Team, We using on-prem TREP and Websocket infrastructure currently to get BID/ASK and VALUE_DATE fields of some FX RICs via our .net application. We are getting all related data continuosly without any problem. However we want to demise our TREP infrastructure. We have some users use this infrastructure as well.…
-
lseg-data (RTO) 2.1.1: "Session is not opened" on Azure Linux Web Apps
We’re seeing the following error from lseg-data 2.1.1 (Python 3.11) when calling ld.get_data(...): First observed: 16 Jan 2026 (UTC). We’re confident this flow worked prior to the week commencing 5 Jan 2026. Error ValueError: Session is not opened. Can't send any request File…
-
Websocket connection issues to ADS in distant location
We are able to successfully pull data from the LSEG ADS from a python script using the web socket approach if the client and server are in the same regional datacenter. This solution is very reliable and performant (consistently pulling all fields for ~30k RICS in ~30 seconds) . We encounter issues when pulling data across…
-
Auto Ric Creation Process in Electron
We are working on to automate the Ric creation process by using the API service (api-autoric.platform.refinitiv.com) and we are planning to use python. Do you have any sample code is available for our reference
-
Post messages have no effect and "Ack":true results in an "Unknown message type"
We use WebSockets to publish updates to chains (below is an example of such a POST message). The following problem has occurred: The message is processed (there is no error message), but the changes do not take effect. First question: Is the message structure syntactically correct? Second question: Inserting "Ack":true…
-
How to post data for multiple symbols?
Hello, https://github.com/Refinitiv/websocket-api/blob/master/Applications/Examples/java/MarketPricePosting.java We have made use of the above example to update data for symbols in WebSocket API. Please note that the above example does not explain/demonstrate the steps to update data for multiple symbols and we have been…
-
API AUTHENTICATION ISSUE
Below is the error message we received while doing API authorization: 401 {"error":"invalid_client" ,"error_description":"Invalid client or client credentials." } We tried Auth v1 and v2 but didnt work, please help and let us know which endpoint/URL should we use. Thank you!
-
RTO-What is the policy / protocol for fail over? Will client various API keys?
Can you please help with protocol for fail over for RTO WebSocket API.
-
Error with websocket API connection to https://api.refinitiv.com/streaming/pricing/v1/
I am running the following example code: https://github.com/Refinitiv/websocket-api/blob/master/Applications/Examples/RTO/python/market_price_rto_service_discovery.py as follows: ``` python3 market_price_rto_service_discovery.py --user "" --password "" --clientid "" The output is: ``` Sending authentication request with…
-
Some RICs receive nulls at certain times.
I am making a streaming request for MarketPrice at RTO using View. When streaming to some RICs, including ".PSI", the data for each FID is received as "null" around 0:00 (UTC).Can I understand this "null" data to be reset data? By the way, if I receive data after that, I am able to receive it with data entered for each…
-
What's the significance of the last number in batch responses?
I’m implementing batch requests using the WebSocket API and have a question about the status response. The response text includes something like: Processed 3 total items from Batch Request. 3 Ok. I understand that in this case, three streams would be created. However, if I intentionally include an invalid RIC in the batch,…
